Tips on writing an effective authentication question

If you forget your password, we will ask you for the answer to your authentication question. We will use your answer to verify your identity before we allow you to choose a new password.

For your security and convenience, make sure that the answer to your authentication question is:

• at least five characters in length.
• something only you will know.
• not related to your password in any way
• unlikely to change over time
• extremely difficult for others to guess, even if they see your authentication question.

Some examples of good authentication questions are:

• What are the last five digits of my Visa card number?
• What are the last five digits of my Social Insurance Number?
• What is my mother's maiden name?